Terms & Conditions – Nova Regency

Welcome to Nova Regency. By using our website (www.novaregency.in) or staying at our serviced apartments, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1) General

• “Nova Regency”, “we”, “us”, or “our” refers to the operator of the serviced apartments in Bengaluru, India.
• These Terms govern all website use, enquiries, bookings, payments, and stays at our property.
• We may update these Terms at any time; the latest version will appear on this page.

2) Booking & Payment

• Reservations may be made via our website, WhatsApp, or authorised partners.
• Rent is payable monthly in advance. Short stays (< 30 days) require management approval and full advance payment.
• Late payments beyond 5 days may attract a late fee.
• All fees are exclusive of applicable taxes unless stated otherwise.

3) Security Deposit

• A refundable deposit is payable at check-in.
• Refunds are processed within 30 days of check-out after adjusting damages and dues.

4) Check-In, KYC & Access

• Valid Government ID is mandatory for all guests (passport/Aadhaar/driver’s licence/voter ID).
• Guests must comply with fire, safety, and security procedures notified by management.

5) House Rules

• Quiet hours: 10:00 PM – 7:00 AM.
• No smoking inside apartments (designated outdoor areas only).
• Visitors allowed 9:00 AM – 9:00 PM; overnight stays require prior approval.
• Pets only on request; additional fee/deposit may apply.

6) Cancellations & Refunds

• Monthly stays: 15-day notice required.
• Short stays: Free cancellation within 24 hours of booking unless otherwise specified.
• Eligible refunds are issued within 14 business days to the original payment method.

7) Property Care & Damages

• Keep the premises clean and use furnishings/equipment responsibly.
• Damage, loss, or rule violations may be charged and adjusted against the security deposit.

8) Liability

• We are not liable for loss/theft of personal belongings or injury/illness during the stay, except as required by law.
• Please secure your valuables and follow posted safety guidance.

9) Website Use

• Content is for information only and may change without notice.
• Do not attempt unauthorised access, scraping, or introduction of malware.

Privacy Policy – Nova Regency

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

1) Information We Collect

• Identity & contact: name, email, phone, government ID.
• Booking & stay details: dates, unit details, preferences, payment status.
• Technical data: IP, device/browser info, cookies, analytics (e.g., Google tools).

2) How We Use Your Data

• Manage enquiries, bookings, check-ins, payments, and support.
• Send essential communications (confirmations, reminders, invoices).
• Improve services, safety, and website performance.
• Legal compliance, accounting, and taxation.

3) Sharing & Transfers

• We do not sell your data.
• Limited sharing with: payment processors (e.g., banks/Razorpay), government authorities when required, and vetted service providers under confidentiality.

4) Data Security

• We use secure hosting, SSL, and access controls. No method is 100% secure; we continually improve safeguards.

5) Your Rights

• Request access, correction, or deletion where legally permissible.
• Opt out of non-essential marketing communications anytime.

6) Cookies

• Cookies help the site function and measure usage. You can disable cookies in your browser, but some features may not work.

7) Contact

Last updated: September 2025